A Letter to Our Patients Regarding COVID-19
Dear WNC Dental Family,
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, your visit is both safe and comfortable. In light of COVID-19, we want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- You will be asked a series of screening questions, and your temperature will be taken when you arrive at the office.
- We have a hand sanitizer dispenser that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
- You may see that our waiting room will no longer offer magazines, children’s toys, and so forth since these items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. As a result, you may be offered fewer options for scheduling your appointment.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (828) 684-1288 or request an appointment through our website.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.
Drs. Westmoreland and O’Kane
NOTE: This page will continue to be updated with any new developments as they arise.